Official Documents

Privacy Policy mekd88 — Protection of Your Personal Information

Mekd88 takes the protection of every member's personal data seriously. This document clearly explains how we collect, use, store, and protect your information in accordance with applicable data protection laws.

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Why Your Data Is Safe With mekd88

We invest in industry-grade security infrastructure to ensure every member's personal information is fully protected.

256-bit SSL Encryption

All data transmitted between your device and mekd88's servers is encrypted using SSL 256-bit technology — the same standard used by leading banking institutions worldwide. No third party can intercept or read your information while in transit.

No Data Sales

Mekd88 has never and will never sell, rent, or trade members' personal information to any third party for commercial purposes. Your data belongs entirely to you — we only use it to improve our services and your experience on the platform.

Secure & Protected Servers

Member personal data is stored in data centres equipped with physical access controls, intrusion detection systems, and regular backups. All mekd88 servers meet the ISO 27001 international security standard for information security management.

Strict Access Control

Only authorized mekd88 staff may access member personal information, and solely for legitimate operational purposes. All access is automatically logged and monitored. Staff who violate internal privacy policies will face serious disciplinary action.

Data Breach Notification

In the event of a data security breach involving your personal information, mekd88 will notify you via your registered email within 72 hours of confirming the incident, in line with global data protection best practices.

User Privacy Controls

You have full control over your personal data. Through your mekd88 account, you can review, update, or request deletion of your personal information at any time. We respect your rights as a data owner with full accountability.

Important Note: This Privacy Policy explains how mekd88 ("we", "the platform") collects, uses, discloses, and protects your personal information when you use our website, mobile app, or any services we offer. By using the mekd88 platform, you agree to the privacy practices described in this document.

1

Personal Information We Collect

Mekd88 collects various types of personal information to ensure the platform operates smoothly, securely, and delivers the best experience to every member. The information we collect falls into two main categories:

Information You Provide Directly:

  • Registration Information: full name, national ID or passport number, date of birth, phone number, email address, and residential address.
  • Financial Information: bank account number, account holder name, and digital wallet details used for deposits and withdrawals.
  • KYC Verification Documents: copy of national ID, passport, utility bill, or bank statement for identity verification purposes.
  • Communication: any messages, enquiries, or complaints you send to our support team via Live Chat, email, or other channels.

Automatically Collected Information:

  • Technical Data: IP address, browser type and version, device operating system, screen resolution, and time zone.
  • Usage Data: pages visited, session duration, actions taken within the platform, betting history, and overall usage patterns.
  • Location Data: approximate location information based on IP address for geographic region compliance purposes.
  • Cookies and Tracking Technologies: information collected through cookies, web beacons, and similar technologies as described in Section 4.

We only collect information necessary for legitimate purposes as stated in this Privacy Policy. Excessive or unnecessary data collection is contrary to mekd88's internal policy.

2

How We Use Your Information

Every piece of personal information collected by mekd88 is used for specific and legitimate purposes. Below is a summary table describing the purpose of use for each data category:

Type of Information Purpose of Use Legal Basis
Registration Information Account management, identity verification, service communication Contract performance
Financial Information Deposit & withdrawal processing, fraud prevention Contract performance & legal compliance
KYC Documents Age & identity verification, AML compliance Legal obligation
Technical Data Account security, fraud detection, platform improvement Legitimate interest
Usage Data Experience personalization, platform analytics, product improvement Legitimate interest
Communication Customer support, dispute resolution, feedback Contract performance

In addition to the purposes above, mekd88 also uses your personal information to send relevant promotional notifications and bonus offers — but only if you have given consent to receive marketing communications during registration or through your account settings. You may withdraw this consent at any time via your profile settings page.

3

Sharing Information With Third Parties

Mekd88 does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are certain situations where we need to share your information with others to enable the platform to operate effectively:

  • Payment Service Providers: Required financial information is shared with approved payment processors such as FPX, Touch 'n Go, GrabPay, and Boost solely to process your financial transactions. These providers are bound by strict confidentiality agreements.
  • Game Providers: Basic account information is shared with third-party game providers that supply casino, slot, and sports game content to enable seamless account integration.
  • KYC Verification Services: Identity documents are shared with licensed identity verification service providers for KYC verification as required by law.
  • Authorities: mekd88 will disclose personal information to government authorities, regulators, or law enforcement bodies when required by law or a valid court order.
  • Analytics Services: Anonymised and aggregated usage data is shared with analytics platforms for platform improvement purposes. This data cannot be used to identify any specific individual.

All third parties we work with are required to comply with data protection standards equal to or exceeding those we adhere to ourselves. Legally binding data sharing agreements exist between mekd88 and each third-party partner.

4

Cookies & Tracking Technologies

Mekd88 uses cookies and similar tracking technologies to enhance the user experience, ensure account security, and understand how our platform is used. The following are the types of cookies we use:

  • Essential Cookies (Required): These cookies are required for the platform's core functions, including login session management, account security, and language preference settings. Without these cookies, the platform will not function properly.
  • Functional Cookies: Used to remember your personal preferences such as display settings, preferred betting limits, and favourite games, so you do not need to reconfigure them each time you log in.
  • Performance & Analytics Cookies: Collects information on how you use the platform, the most frequently visited pages, and time spent in each section. This data helps us identify areas for improvement.
  • Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the mekd88 platform. Essential cookies cannot be disabled as they are required for the platform's core security.

5

Data Retention Period

Mekd88 retains your personal information for as long as your account is active or as long as necessary for the purposes stated in this privacy policy. The following are our general data retention guidelines:

  • Active Account Data: Retained for as long as your account is active and in use on the mekd88 platform.
  • Financial Transaction Records: Retained for a minimum of 7 years after a transaction occurs, in line with applicable financial compliance and anti-money laundering requirements.
  • KYC Documents: Retained for 5 years after account closure, in line with regulatory requirements.
  • Security Logs: Retained for 2 years for investigation purposes in the event of a security incident.
  • Support Communication Records: Retained for 3 years for reference and dispute resolution purposes.

When the retention period expires or when information is no longer needed for a legitimate purpose, mekd88 will securely delete or anonymise the information using appropriate methods to ensure it cannot be recovered or identified.

In cases where there is an active dispute, investigation, or legal proceeding related to your account, mekd88 reserves the right to retain relevant data beyond the standard retention period until the matter is fully resolved.

6

Your Rights as a User

Mekd88 respects and ensures you can exercise the following rights regarding your personal information. To exercise any of these rights, you may contact our privacy team via email at [email protected]:

Right of Access

You have the right to request a copy of all personal information we hold about you. Requests will be processed within 30 days.

Right to Rectification

If your information is inaccurate or incomplete, you have the right to request prompt correction through your account or our support team.

Right to Erasure

You may request the deletion of your personal data, subject to any legal retention obligations still in effect.

Right to Object

You have the right to object to the processing of your personal data for marketing purposes or on the basis of legitimate interests at any time.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.

Right to Restriction of Processing

Under certain circumstances, you may request that we restrict the processing of your data while a dispute or review is in progress.

7

Data Security Measures

Mekd88 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss, destruction, or accidental disclosure:

  • Data Encryption in Transit: All communications between your browser or app and mekd88's servers are encrypted using TLS 1.3 protocol with AES-256 encryption.
  • Data Encryption at Rest: Sensitive data such as passwords and financial information is encrypted in the database using bcrypt and secure hashing algorithms. Your password is never stored in plain text.
  • Two-Factor Authentication (2FA): You are encouraged to enable 2FA on your account for an added layer of security. 2FA via SMS OTP and authenticator apps is fully supported.
  • 24/7 Security Monitoring: mekd88's cybersecurity team monitors all platform activity around the clock using an advanced SIEM system to detect and respond to threats promptly.
  • Regular Penetration Testing: The mekd88 platform undergoes regular security testing and audits by independent third parties to identify and address any vulnerabilities before they can be exploited.
  • Staff Security Training: All mekd88 staff with access to personal data undergo regular data security and privacy training.

While we take all reasonable precautions, no security system can be guaranteed 100% free from threats. We recommend that you also protect your account by using a strong, unique password and never sharing your login credentials with anyone.

8

Children's Privacy

The mekd88 platform is exclusively for individuals aged 18 years and above. We do not knowingly accept registrations from or collect personal information from children or individuals under the age of 18.

If we determine that personal information of a minor has been collected without proper knowledge or consent, we will take immediate action to delete that information and close the account in question.

If you are a parent or guardian and you discover that your underage child has registered an account at mekd88, please contact our support team immediately at [email protected] so that we may take the necessary action without delay.

9

Amendments to This Privacy Policy

Mekd88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to you through the following methods:

  • An email notification will be sent to your registered email address at least 14 days before the changes take effect.
  • A prominent notice will be displayed on the mekd88 platform's home page and login page.
  • The "Last Updated" date at the top of this document will be updated to reflect the date of the latest amendment.

Continued use of the mekd88 platform after the effective date of any changes will be deemed your acceptance of the amended Privacy Policy. If you do not agree with the changes, you are advised to discontinue use of the platform and contact us to close your account.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your personal information. Previous versions of the Privacy Policy are available upon request.

10

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mekd88 handles your personal information, our privacy team is ready to assist you.

Privacy Email
Live Chat
Available 24 hours a day, 7 days a week via the platform
Response Time
Within 2 business days for privacy inquiries

For complaints that our privacy team cannot resolve within a reasonable time, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

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